Refund policy

Your Shopping. Our Commitment.

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🟠 REFUND & RETURN POLICY

At Barqali, customer satisfaction is important to us. We want every customer across Saudi Arabia to enjoy a smooth, reliable, and worry-free shopping experience.

Please read our Refund & Return Policy carefully to understand how we handle refund and return requests.

🔵 ELIGIBILITY FOR RETURNS

If you receive a damaged, defective, incorrect, or significantly different product, please contact us so we can review your request.

Products may need to meet applicable return conditions. Your rights under Saudi Arabian consumer-protection laws will always remain unaffected.

🟣 HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, please visit our Contact Information page and provide:

- Your order number.
- The reason for your request.
- A description of the issue.
- Photos of the product, if needed.

Our team will review your request and explain the next steps.

🟠 DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photos or additional information to understand the issue and determine the appropriate solution in accordance with our policies and applicable law.

🔵 REFUND PROCESS

Once your request has been reviewed and approved, we will inform you about the refund process.

The time required to complete a refund may depend on the circumstances of the request and the refund method arranged.

🟣 CASH ON DELIVERY REFUNDS

Barqali currently offers Cash on Delivery (COD) as its payment method.

If a refund is approved for an order paid for through COD, our team will contact you to arrange an appropriate refund method and confirm the necessary details.

🟠 ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible through our Contact Information page.

Cancellation requests depend on the order's processing and dispatch status, subject to any cancellation rights provided by applicable Saudi Arabian law.

🔵 NON-RETURNABLE ITEMS

Certain products may be subject to specific return conditions because of their nature, hygiene requirements, or applicable legal exceptions. Any restriction will be applied only where permitted by applicable law.

Nothing in this policy is intended to remove any mandatory rights available to customers under Saudi Arabian consumer-protection laws.

🟣 NEED HELP?

Have questions about a return, refund, or order?

Please visit our Contact Information page to get in touch with our team. We're happy to help you find the appropriate next step.

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THANK YOU FOR CHOOSING BARQALI

Your Trust Matters to Us.